Pathetic Service

Airtel is a company known for good service...But their service is pathetic. We receive their bills 10 days after due date of payment and we start receiving calls/messages/emails for non payment of bills..And when we come to know of this every month we go to deposit the bill for the amount stated in the message...But afterwards we come to know that they have added penalty/interest for late payment. And this happens every month. Secondly we registered a request to get an extension of phone and were told that it will be done by 13th April but still no one has turned up..Thirdly we had two connections from which we asked to disconnect one seeing their miserable service and it was disconnected but we received bill with additional 15 days of phone usage even after the phone was disconnected. On calling customer care, they listened our first complaint and when we told our next complaint, they told us to wait and then hung up on us..this is really pathetic.