THOUGH YOU HAVE MENTIONED IT ON THE ADVERTISEMENTS ON "TIMES OF INDIA" AND OTHER CHANNELS, ...
*************LETS SEE WHO WINS THIS CASE.**************
Note : Winning this case does not matter to me anymore but I will make sure there is no such company NAAPTOL ever exists after this...
----- Forwarded Message -----
From: J*****
To: Divya.Susai ; "
[email protected]" ; "
[email protected]" ; "
[email protected]" ; "
[email protected]" ; "
[email protected]" ; "
[email protected]"
Sent: Friday, 2 December 2011 3:11 PM
Subject: Re: Order no.: 2663085
Hi,
I have sent the item back to you as per your request and instructions in the below mail through Blue Dart with AWB no.: 13420664342 on 30 Nov 2011 (Wednesday).
I would like a faster resolution on this.
All your efforts to a positive resolution will be appreciated...
Also a callback from someone accountable to confirm the same would be appreciated.
Thanx & Regards,
J*****
From: Divya.Susai
To: J*****
Cc: jignesh gangapuram
Sent: Tuesday, 22 November 2011 2:49 PM
Subject: Order no.: 2663085
Dear Mr. Miyan,
Please accept our sincere apologies over this incident.
We do understand your anguish and apologies over all the inconvenience caused to you.
We would request you to visit your nearest Blue Dart office and send the product to the below mentioned address:
ALPHA RADIO
Shop No-1900,
Chandini Chowk,
New Delhi - 110006.
Request you to kindly provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same.
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [2663085] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the reason for Replacement or Refund.
Please help us with the AWB [Air Way Bill] after sending the product.
It would take 2-3 days for the product to reach us, & once the product reaches us we shall action further.
Request your patience in the interim, please be assured for a resolution on this case.
Thanks & Regards,
Divya Susai
Asst. Mgr- Customer Service
Naaptol Online Shopping Pvt. Ltd
On 11/20/2011 6:06 PM, Javeed Miyan wrote:
Hi,
I am very very grateful for the excellent product and service rendered by you guys.
READ BELOW AND HAVE A LAUGH AT YOUR OWN COMPANY FOR WHICH YOU SHOULD BE ASHAMED TO WORK FOR... BETTER QUIT AND HANG YOURSELVES AS IT IS BETTER THAN SELLING YOUR PRESTIGE, DIGNITY, HONOUR AND YOUR LIFE LIKE THIS... YOU GUYS DO NOT QUALIFY TO LIVE.
I have forwarded several complaint mails to all the departments that I know in NAAPTOL and VOX and almost all the online forums are flooded with this complaint and the service that you offer.
After all this I received a call from +91-9958891111 VOX mobile provider on 4.35pm 20 nov 2011 (Sunday) AFTER 32 DAYS FROM DATE OF PURCHASE AND COMPLAINT. Details of the conversation as below.
1.) VOX mobiles vendor was not able to speak english so transferred to another guy.
2.) When asked about the resolution he said that I have to return and I should bear the courier charges on top of that I have to wait for another 1 more month for any kind of resolution to be considered.
3.) For Refund or Replacement call NAAPTOL (as VOX is not responsible in any way) and NAAPTOL says that they do not provide refund at all as they are not manufacturers of the product when they have clearly mentioned it in the Newspaper advertisement.
3.) Then he disconnected the call when I said that I cannot bear the courier charges.
4.) Disconnects when I call back.( Called him at least 30times)
Note the amount I have spent on the product, the time invested in composing mails (NOT ONE OR TWO BUT SEVERAL) and the time and money spent on calling your customer care again and again.
NOTE : When they say it is VOX mobile manufacturer it is actually a small shop vendor in the below address :
Alpha Redios,
Shop no: 1900,
Chandini Chowk,
Delhi - 110006
Almost like a CHOR BAZAAR.
In other words NAAPTOL is sourcing their products from a CHOR BAZAAR.
Thank you and the above has also been posted in the online forums and every single step that you take is a step to your own grave.
--------------------------------------------------------------------------------------------
From: support
To:
[email protected];
[email protected]
Cc:
[email protected]; J*****
Sent: Saturday, 5 November 2011 11:19 AM
Subject: Order no.: 2663085
Dear Care Team,
Please refer below mention mail & speak to the customer as he is highly irate.
If customer is not contactable kindly drop in mail & resolve the issue.
Kindly revert on the same at the earliest.
Regards,
Manjeet Sharma,
CRM.
----- Original Message -----
From: J*****
To:
[email protected]
Cc:
[email protected] ;
[email protected]
Sent: 03/11/2011 10:39 AM
Subject: Fw: Refund for order no.: 2663085
Hi,
Please check the below mail sent to your customer care but no response received as yet so forwarding the same to you now.
**********************Mail sent to customer care*******************
----- Forwarded Message -----
From: J******
To: "
[email protected]"
Cc: "
[email protected]"
Sent: Sunday, 30 October 2011 7:51 PM
Subject: Refund for order no.: 2663085
Hi,
I bought a mobile phone "VOX IE7" from NAAPTOL the online store on October 18, 2011 with order number : 2663085 but ever-since I bought it, there is only problems and nothing except that.
1.) I did not get the "Bluetooth" where they have advertised Bluetooth comes for free along with this phone, and I confirmed it with the call centre agent a day before ordering.
2.) The phone looks good but has the worst operating system in it and a very old one.
3.) Touch screen does not really work and particularly in most of the corners specificaly the right bottom corner.
4.) The slide open is not balanced.
5.) When using the slider the phone gets switched-off automatically so I have to close it and switch it on so the slider is of no use so can only use the touch screen as a bar phone but there is a problem here as well as the touch-screen does not work. So now its just a display piece or a toy for the kids to play as you can do nothing with it. (Not even a call or message)
6.) While on call the other person can hear a scrathcy-static noise and the noise increases when I raise my voice.
A phone with all these problems claims to be the expensive phones in VOX series.
I have proof for all this as a video clip I have taken.
You call this a "Phone"..., I call this a toy for kids to play, nothing more.
Please refund the entire amount to me as I think it is not worth it.
Thank you and I will appreciate a faster processing of the same.
Regards,
J*****
**********************Mail sent to customer care*******************
...........Also add one more point to the above.
7.) On top of all, the phone does not get charged at all. The charger gives a red light indicating that it is working but the charge does not go up on the phone for some wierd reason. (Note this is the first time I'm ever charging this phone.)
I have sent the above mail to the general customer care, no response received as yet so now forwarding to
[email protected], please remember that I am an RTI activist and I will be taking this further up with these records if I dont get a positive resolution on this. Thank you for giving me an oppurtunity to complain about your products.
Have a Great Day,
Regards,
J******
*************************************
THESE PEOPLE ARE ABSOLUTE SCAMMERS they SHOULD BE BANNED FROM THEIR OPERATIONS AND "TIMES OF INDIA" SHOULD BE WARNED TO REMOVE THE ADVERTISEMENT FROM THEIR PAGES... AS WE CAN ONLY BLAME "TIMES OF INDIA" FOR PROMOTING, ENCOURAGING AND GIVING A NICE PLATFORM TO MAKE THESE FRAUDSTERS CUM SCAMMERS WORK TO GENERATE REVENUE BY CHEATING THE GENERAL PUBLIC...
