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Reliance netconnect broadband and reliance mobile internet Complaints - Customer care not entertaining the complaint of low speed and poor network

View Reliance netconnect broadband and reliance mobile internet complaints

Reliance netconnect broadband and reliance mobile internet

Posted: 29th Oct, 2011 by AK Singh Send email
Customer care not entertaining the complaint of low speed and poor network
1. I have got reliance netconnect broadband prepaid connection. Since last three-four months my internet connection has been troubling me a lot due to poor internet connectivity and very slow speed. Most of the time when I connect the device for internet, it reflects messages i.e. network failure, no internet connection etc. Many times I tried to contact their customer care but they all are just passing their time and put my calls on hold for hours. Even after testing my patience, they just disconnect the line after some time or they promise to solve the problem within one or two days. This has been happening since last 3-4 months. I think they are of opinion that they are sitting in a close proximity and nobody can do any thing against them. They are not even disciplined to how to entertain their customers.

2. I have also been using reliance internet on mobile No. 8144506031. Since last one month, there is no connectivity and inspite of re-charge for unlimited surfing, I am unable to browse the net on my mobile. I tried to get it resolved through customer care but their response is again very poor and after putting my call on hold they disconnect the line. It has happened many times and still there is no connection availability on my handset.

3. Please intervene and take action against reliance network.
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Comments

30th Oct, 2011 by RCOMcare [send email]
Hi,

We apologize for the inconvenience caused to you. Your problem has been escalated and a quick resolution team is working on this. We shall come back to you shortly.

In future, you may also write to us at http://on.fb.me/fzplqp.

Regards,

RCOMcare

31st Oct, 2011 by jayan [send email]
yes i agree , one of the worst service , i called so many time but no response , they only looking money never care for customer

05th Nov, 2011 by RCOMcare [send email]
Hi,

We tried to contact you but your phone number was not reachable.

You may also write to us at http://on.fb.me/fzplqp with details for the assistance required.

Regards,

RCOMcare

05th Nov, 2011 by RCOMcare [send email]
Hi,

We tried to contact you but your phone number was not reachable.

You may also write to us at http://on.fb.me/fzplqp with details for the assistance required.

Regards,

RCOMcare
 
 

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