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Videocon Complaints - Complaint not yet resolved

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Videocon

Posted: 14th Oct, 2011 by Raghuram KS Send email
Complaint not yet resolved
Dear Sir

I am from Mumbai and writing this mail after frustrating attempts to get my complaint resolved over last 12 days. I purchased a Videocon automatic washing machine a month ago and 12 days ago, the machine simply stopped working. I placed a complaint on 3rd October and sure enough, their engineer turned up on 5th Oct to check the machine. He said some part needs replacement and promised availability of the part within 3 days, and till date, our machine is not functional. The service centre issued me a decade old temporary, ordinary washing machine which has no water input pipe and so I can't even use that

Now, I contact Videocon customer care everyday, and I am surprised to hear from them everyday that my complaint is closed (that means resolved for the time being or put on less priority) and they need to regenerate the complaint. And they have no clue to take the complaint to the next level if that remains unresolved for sometime, nor are they willing to share the customer care manager's contact.

Kindly help in resolution of this complaint

Best wishes
Raghuram KS
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