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Termination of my connection on ambiguous reasons
I am a combatant member of Indian Air Force, presently posted in Bangalore. I purchased an Airtel prepaid connection and furnished my Pan card photo copy as my ID proof and my Address proof certificate duly authenticated by my Adjutant to the vendor. A week later, I received a message from Airtel that my Outgoing calls were barred as company failed to receive my documents. I inquired my vendor who said he deposited my documents with Airtel. I spoke to Customer Care service various times who gave me a dead fish response by saying they are not in possession of my documents. Meanwhile my Incoming calls also got barred. I submitted my documents again at Airtel outlet and I was assured there that my SIM card will be activated as soon as possible. After six hours my SIM got activated and I could make and receive calls for another five hours. Then suddenly my phone showed my Sim Card Registration failed. When I spoke to Customer care service I was informed that my phone number has been RECYCLED and I can never use the same number again. I am here in this city recently and I gave all my relatives and friends my number. Just imagine the agony of my parents and family members when they cant reach me on phone, leave apart the mental stress, humiliation and harassment of myself for no fault of mine. Moreover, the Customer care service is still giving me ambiguous reasons like my documents were inappropriate.

My complaint with Airtel is that if they found my documents inappropriate then why they accepted them in first place at the Airtel outlet and that too second time; and despite my asking several times "Are these okay?" they responded in a very positive manner. Secondly, if Airtel had issues with my documents, as they quote, then why they allowed me to use the services and terminated my connection abruptly? They didn't even show me the courtesy to inform me that I am the victim here. As I paid for the SIM card, got it topped up a couple of times, do I not deserve a decent redressing communication from the company?

I want my connection back and that too with the same number from Airtel. If, in any case, the company fails to provide me my connection back, I want back both the copies of my documents I provided them.

I am undergoing a lot of stress and harassment in the hands of Airtel for no fault of mine. Please help me redressing my grievance and put an end to my misery.