No Delivery Of Ordered Item

Hello Sir,
My Self Sujit Kodiyatar, I had ordered online for a Reebok Watch at BAG IT TODAY - The India Today Group, i had ordered this item on 11-06-2010 and fully paid for the same, then i got an invoice for that by mail with information as below
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Products

Reebok Watch

Billing Id: 998415534
Date: 2010-06-11 15:43:33.0
Mode of payment: Credit Card/Debit Card
Total transaction amount: 299.0

Kindly give us 3-4 weeks for processing of your order from the date of confirmation.
You will receive an email and a sms with your dispatch details
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Now till date i have not get my ordered item, i had many times sent mail to them asking about my ordered item and many times call to their customer care call center but every time they answers that your order is not update in our system or says we had forward your query to the department please call after 3-4 working days, after 3-4 working days when ever i took follow up for that i am getting the same answer

i kindly request you to help to get my ordered item, i don't know they are making me fool or what ?