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April 6, 2010

The Vice President ( Customer care Deptt.)
Videocon Industries Ltd.,
14Kms Stone, Aurangabad-Paithan Road,
Chitegaon, Tq. Paithan,
Dist. Aurangabad-431105(India)

MOST URGENT

Sub: Replacement of Refrigerator/ Repair
Electrolux Make Model No. 235 Ozone Double Door

Dear Sir,

This is to draw your kind attention that I had purchased...

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10th Apr, 2012 by Modi Dipak Vinodray [send email]

Dear sir,

I have purchase Double door 280 Ltr.refrigerator in September, 2005. The company has given warranty for compressor for 5 years before that the compressor has failed and I have made complaint for it. The person has came from the service franchise and replace the compressor ( Tecumse - 1365 made).Hardly one and half year passed the same problem has created. The compressor is not working.I have again complaint in customer care vide complaint No.EAHM 0204120142 on dated 2/4/2012.The service engineer Mr. Rupesh Patel has came and told me that you have to pay Rs.330 for inspection and it is not refundable or not adjust with repair charges. I surprised to heard that because of I have purchased your brand. Within 5-6 years the refrigerator is not in use. I think the franchise/ your service engineer is loosing your credit in the market.I hope you look in to the matter and my complaint will slove in urgent basis.

Deepak Modi
9327682634
9924324599

07th Jul, 2011 by meeta kalpesh shah [send email]

Respected sir,
I bought kelvinator fridge 270 l. F.f premium in 2004. Few days back the bucket made of acralic broke off and then the bottle holder shelf attached to the door broke into pieces.
We tried to get the same from dealers of ahmedabad but all have refused that company doesn't provide the spare parts. Please it is my humble request that I badly need the bottle holder shelf attached at the centre of the door interior.
Please help me to get the same
Expecting a positive reply
Thanks
Meet a shah

26th Jul, 2011 by Lokesh Madwal [send email]

26 July, 2011

The Vice President ( Customer care Deptt.)
Videocon Industries Ltd.,
14Kms Stone, Aurangabad-Paithan Road,
Chitegaon, Tq. Paithan,
Dist. Aurangabad-431105(India)

MOST URGENT

Sub: Refrigerator Repair

I'm from Delhi - Our fridge (Kelvinator ) was not defrost functioning properly, complaint filed with customer service, - Thermostat (as told by the service Eng)was replaced & we paid Rs.1100 - from the date of repair my fridge not start ( Dead), almost 1 months have passed-we're calling everyday-we get no responses, our calls are cut, asked to call back & so on - once in a while someone comes and check new thermostat in defective & need to be replace but till date no one come back & leaves-your service people are absolutely incompetent ( Ph no 9711988145 / 9312243709 / 9891791919 / 9312243709) & rude-our fridge is still not working properly-its 1 months (Complain No. DEC0507110186 / DEC0807110237)- shame on a company like Kelvinator. Will never recommend nor will I purchase any of your products again !the address/mobile number of the service centre can be given if demanded looking for any one who can help in this matter can call me +919212721884/ mail [email protected]

thanks n' regards

make ----kelvinator
Colour ---- Blue
dealer name and address
Dass Refrigerator
Kalka Ji

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