Re imbursement of course fee

Dear Sir,

My cousin sister Swathi Girija Devi attended a seminar organised by IFBI in Thiruvananthapuram where she resides. The seminar was organised in order to draw students into courses offerred by IFBI in the field of Banking Operations and Financial Services. Based on her eligibility the cond uctor of the seminar Mr Satish offerred her to join the Full time course PGDBFS (Post Graduate Diploma in Banking & Financial Services) at their Chennai institute.As she was interested in joining the course being a resident of Chennai my husband Mr. Debopriyo Sen (Sales Manager Taj Hotels) personally visited the centre located at R.K Salai to enquire about the course. He was given an A class welcome by the team headed by Mr Satish and loads of good things about the course and the insititute was promised. They updated him that the course would start in the month of January 2010. After this Swathi along with her family came down to Chennai in the month of December 2010 and visited the centre with her father , yet again tons of promises followed.Completely trusting the words of the office bearers especially Mr Mathi Accounts Head , Swathi enrolled herself into the course paying the fee amount prescribed. It was promised that the course would start mid Jan 2010. We called up the institute just the week before to confirm the dates and they told us that course will be delayed. by a week. We called them back the next week and found that the concerned in charge Mr Satish has gone away to Kerala to gather more students for this course. We were shocked to here as we thought that the course was in place for many years now and will have sufficient candidates.The institute called up Swathi and asked to come for her first class on a Friday the next week. She attended the induction class and find out that she has been seated in the induction class of students who have enrolled for a different course PGDBO. She was shocked and shatterred at being cheated by the institute. This prompted me to meet the concerned person myself who apparently was still poaching for more such innocent students in Kerala. I personally visited the institute and spoke to Srinivas (not sure of his designatio), he assurred me that Satish will respond to me on the dates. When I finally got to speak to Mr Satish I got to hear with utmost shock that they do not have students to attend the full time course of PGDBFS and are therefore not sure when they can begin the course or if at all they will be able to begin. What they had as of now is only the part time students for this course. He even told me that we had clearly instructed the office bearer not to collect the fees from Swathi as she was the only student who had opted for this course . By this time there was a personal tragedy in Swathi's family and she had to return back. We asked for a re imbursement of fees amount and they immediately jumped up and told that they will not re imburse Rs 3000 which is admission fees.Without even having course they have collected fees from a student and this was the treatment being metted out to them. They gave us a letter on Jan 20th that the fees amount will be re imbursed in 30 working days. Now its over two months and the amount has not yet been re imbursed . I have been calling on a regular basis and keep getting excuses such as year end , audit is going on , head office has to sanction. They are in fact not even willing to provide us with the contact details for the HO in charge .