To
The Administration
Customer Feedback Officer
ICCF
Dear Sir
I got an Indane Gas Connection from P.L.Gas Service,Near Boral High School, Kolkata- 700154 as on 29.09.2009 but till today I have not received any valid documents from the Office so far. I complained many times to the Superior but in vain. I had sent so many times complaints through their Consumer Complaints but no response.
With utmost respect, this is to inform you that myself is your consumer since the new gas connection had been issued to me as on 29.09.2009 by Rs.4200. But it’s been deadly regretted that till today I have not received any proper documents except the voucher vide Memo No.343 made by Mr.Virmurthy. Henceforth, I have been continuously kept waiting & waiting for almost 3 years over false promises & worthless excuses to give me the documents by both Mr.Virmurthy & Kajal residing & running their gas business from their own home, no office at Champahati.
Even, I had submitted Xerox copies of subsequent and relevant testimonials along with passport photo twice to Mr.Virmurthy as on 28.07.10 & 08.03.11 to get the Gas Connection Documents but in vain. I have been simultaneously kept on official excuses every time I asked for the same.
After Mr. Virmurthy’s resignation from the job, I once again submitted voter ID card Xerox along with photo & other related testimonials to Mr.Kajal as on 22.01.12 but the situation is remain same till today. Every time whenever I need Gas Cylinder, I had waited for at least 45 to 60 days to get a refilled cylinder and to collect the same, I had gone here and there everywhere to bring the cylinder as being a woman. I have not received a single time home delivery since new connection taken but their promises were above the sky.
For the time being, as per new strategy of your management policy, I had been asked by Mr.Kajal to hand over empty Gas cylinder along with money to him & I did the same as on 14.08.12 in order to get a refilled one. But till today nothing has happened in favor of me. Neither had I got the refilled cylinder nor any valid documents.
Even so many times I visited at the Boral Office & talked to Proprietor and the response was bitter by the Proprietor as same as their Staff.
Therefore, I would be very grateful to you if you be kind enough to look into matter seriously and do the needful. I am really very tired and irritated over their discrepancy. Please help me out Sir as soon as possible by giving me proper valid documents and get me transfer to Mullickpur Indane Gas Service at your earliest.
Your kind & valued co-operation is highly solicited.
Thanking you, Sir.
Hope I will get some response this time.
Yours truly,
Anita Sutradhar
Sardar Para, Champahati.
Contact : 7602482354.
E-mail ID :
[email protected]
