No service after sales and negliegency to attend the complaint

I have purchased Kenstar Vibrant cooler from Snehanjali, Kalyan on 17-04-2011. After two days, Kenstar cooler not working. I have lodged complaint at their customer care on 22-04-11 and replied me that their technican will visting within 24 hours. After so many phone calls to customer care and visit to Snehajali, no body bother to take care of consumer complaint.

I had once again lodged complaint for problem vide complaint number THA0406110566 on 6-5-2-11 and informed me that technician will attend my complaint. Technician attended the call and without any information, he left. After so many call to technician, Mr Saini Ravi (Mobile No. 9022756566), he had informed that motor is not working and he will replace the same when the company will provide and till date, the company does not have the stock for motor. So many phone call to technician, Area Manager Mr Halder, Area Head Mr Ahmed (Mobile no. 9076981425) and visit to Snehajali Kalyan, no body bother to atten the complaint. Every time, these people promise for technician will atten complaint within 24 hours.

Till date, my complaint has not been resolved.