FRUSTRATION

Hello,

I hope the subject says all.

Back to where i started i applied for MNP online at vodafone.com, Some person from Andromeda called me I submitted my docs with them & got my new VODAFONE sim card

I am trying for Mobile number Portability from LOOP MOBILE to VODAFONE, Firstly my request was rejected by LOOP with reasons of contractual obligation.
Second time they rejected stating I have Outstanding dues with them, which i paid immediately along with unbilled amount.

Then on the 26th April 2011 i created a new Unique Porting Code LM347913 & since then i have had no contact with nobody from Andomeda at all, I have been visiting the VASHI VODAFONE gallery for the last 1 week still nothing has changed as yet, it is causing me a lot of inconvenience & frustration overall.

I have been trying to call up the Andromeda people however nobody is answering their Phone, that is adding to th frustration, coz it seems I have to go thru the people whom I m dealing with no other VODAFONE gallery people can help me with this matter at all.


I dont know what should I be doing now to resolve this matter.


9870244494
Narain M


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i had sent the above email to vodafonecare.mum & guess what i get as a reply

Automated Reply


Dear Customer,

We thank you for writing to us. We have referred the matter to our concerned department and will revert to you within three working days.

However for activation or deactivation of Value Added Services, if you differentiate your mail by using the word ” VAS “ in the subject line , your request will be your processed within a single working day.

Please note : In case your mail is erroneously marked “VAS” ie your mail does not pertain to the activation or deactivation of VAS, the same will be processed within normal TAT of 3 working days.
To enable us to serve you better we request you to kindly re - check the email just sent by you;
- Does it mention the Vodafone Mobile number? Please do include the number without which we will unfortunately not be able to process your request
- If you are a Postpaid customer, please write to us from your email id registered with us. If you would like to register your id or change your registered id, please send the following SMS space to 111(toll-free) from your Vodafone mobile. The email id will be registered immediately, after which please resend your email to us.
If you need any further assistance, please do call us on 111 from your Vodafone mobile phone.

Happy to help,

Vodafone Care
Contact numbers
For Enquiries: 111 or +91-9820098200
For Complaints / Requests: 198 (toll free)
Fax number: +91-22-66661200
E-mail: [email protected]
Website: www.vodafone.in

This is an auto-generated response. Kindly do not reply on this mail.



THIS IS NOT SOLVING THE PROBLEM.......................