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I am a user of Relaince netconnect braodnband (No 9312661453) prepaid service. Initially they gave 10 GB of free data ysages for a month. After I month I rechrged it for Rs 250 but my connection was closed after just one day. Next day when I called customer care, they told me that there was a negative balance of some 450 MB on my data card (which was never shown to me online) for which money has been deducted from my recharge. I do not have any clue why this negative balance was allowed and why it was not visible online and why is was not even told by Relaince Web World at the time of recharge above all why the services discontinued without letting me know first.

This is a clear case of unfair practices being followed by Relaince. There customer service is also very poor. You can recharge prepaid braodband online and everytime you need to vsisit their web world. Even for minor things customer care would ask you to go to web world.

Some of question, for which I could not get answer are:
1. Why negative is being allowed on a pre-paid connection?
2. Why customer is not told before hand about this negative balance policy?
3. How you are deciding the limit of negative balance?
4. Do you give customer an option to go for negative balance and the amount of negative balance?
5. Why did customer is not informed of this negative balance, when recharge is getting made?
6. Why is the recovery is made of the usages without telling the customer first ?
7. Why the connection was stopped without intimating the customer ?

Request you to please register this complaint and bring it to the notice of relaince Management who can take resolve this issue.

Thanks,
Sanjay