Bad service / behaviour

I had also visited Reliance Digital. The experience is really bad. I had purchased 5 Datamini pcs from the shop on 2nd october and made all the payments upfront.The delivery was scheduled in next 1-2 days which got delayed & eventually landed after 4 days. All the pcs delivered were faulty. 2 pcs are used one . Till today one pcs has not yet been delivered to me. I had repeatedly gone & requested but they do not respond.
Yesterday eveining i went to shop & i asked who is your incharge or boss i want to speake to him . No one was ready to answer then one of the sales / ResQ person "They arrogantly replied Mukesh Ambani". I said i want to speake to the person call him or connect him. They were speach less like dumbs. Finally they did not allowed me to speake to any concerned person.
Then I asked them i want to register complaint . The so called store manager proudly replied they do not have process of regitering the consumers complaints. If any one wants he can write in a 100 pgs book kept there. I registered the complaint & asked them for acknoledgment. The store manager, the sales persons started saying they do not have authority to give any acknowledgement & it is also not in there process.Me & my father were requesting them to give me axerox of the complaint & a sign atleast which was also not taken care . After a long verbal exchanges, verbally the so called store manager ( Deepak/Sandeep/ ...) said that he has spoken to seniors and arranged the amount for refund which will be delivered to my credit card next day Till 4.30 pm on 26/10/2009 i have not yet received the amount. Now i have a feeling they all are cheats.
During this 2-2.5 hrs in the shop i saw atleast 5-6 more customers facing similar type of problems.
They also felt cheated & disgusted.

I will not beg for help because i know they do not have process to help the consumers & register their complaints.

Rajesh
9403513187