SERVICE

TO,
VOLTAS LIMITED
B1/J2,MOHAN CO-OPERATIVE INDUSTRIAL ESTATE
MATHURA ROAD,NEW DELHI-110044.
SUB- Complaint no- 12MR2700499 ON MONDAY 26-MARCH-2012
Dear Sir,
I LOKESH JAIN, Residence- C-106,Shakti Nagar Extenstion,Delhi- 110052,Purchased the MINI MAGIC Voltas water dispenser from Bharat Electro on dated 15-05-2011,And the product is under warrantee ,
Model No- MMTT,
Serial No- 6210109M11A033537 ,
Date Of Purchase – 15-05-2011
Invoice No- 69910,From BHARAT ELECTRICO , Add- 21-E,KAMLA NAGAR,DELHI-110007.
FIRSTLY
I wanted to get the status of my booked complaint no- 12MR2700499 ON MONDAY 26-MARCH-2012.{One week Later}Many many times I remind the complaint directly to call centre by phone .Also spoke all the matter to the higher authority officer but not or till nobody call back arrange or any answer from VOLTAS LTD.
SECONDLY
I am not satisfy with the POWERMART Electronics {Voltas Service Provider-Rohine-Delhi] because the engineers is not good also one time recently the product is gone to service centre but when the product is received back I am really very shocked to see the 3 major problems is pending which is described as follows..
1- COOLING THERMOSTATE IS NOT WORKING.
2- BACK SIDE RUBBER IS NOT HERE ,SERVICE CENTRE APPLY QUICK FIX,HOW COULD I CLEAN THE DISPENSER.
3- ALL THE PRODUCT IS DIRTY NOT CLEAN Or Servicing
I again requested to concerned department to look after this serious mater as urgent Or I go to careened authority .I am waiting for fast & Good Replay From Your Side.

Thanks
Lokesh Jain
Address - C-106,Shakti Nagar Extenstion,Near- Kali Mata Mandir, Opp- Bharat Nagar Colony,Ashok Vihar ,Phase-III,Delhi- 110052
Ph- 0-9810021710 , 9868203098
Landline No- 011-27302434.
Previous Complaints are as given below
status of complaint no- complain no: 11DC0501244. .......?
lokesh jain


--- On Tue, 12/6/11, Voltas wrote:

From: Voltas
Subject: Complaint::CUSTOMER REVERT
To: "LOKESH JAIN"
Date: Tuesday, December 6, 2011, 1:34 AM
Dear Mr. Lokesh,
Thank You for Contacting Voltas. We regret for the inconvenience caused to you. your complained registered with us complain no: 11DC0501244.
Has forwarded to the relevant team and same will be addressed at the earliest.
Feel Free To Contact Us
Regards,
Ved
Voltas Team
Customer Care (24x7) - 1800 425 4555, 1800 266 4555, 6000 4555, SMS to 56677
From: LOKESH JAIN [mailto:[email protected]]
Sent: Monday, December 05, 2011 1:22 PM
To: Voltas; Voltas
Subject: Complaint::
Details

Name: LOKESH JAIN
City: delhi
Type of feedback: Service Support
Your Feedback: water dispenser not working
Contact No: 9810021710
E-Mail Address: [email protected]


Thanks
Voltasac Team