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I had just purchased Videocon double door refrigerator 6 months back, But facing some cooling problem, So I called up customer care, But i am not getting proper response and service from technician. And My sweet lovely wife is completely fade up regarding this issue.

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24th Apr, 2011 by Pradip Kumar Pandit [send email]
I had puchased a 220 liter fridge on 14 Jan 2006 but last few days onwards no cooling at all. complaint lodged but responseis yet awaited.

18th Jun, 2011 by mrs. lathif [send email]

I am Mrs. Lathif from Parrys. On 29.6.2009 we purchased a Videocon double door fridge for Rs.10300/- from CABCO PARADISE (P) LTD, Broadway, (opp.High Court), Chennai 600001. Tel – 25362221. This fridge has given nothing but trouble from inception, and still continuing to be a menance. As soon as we brought the fridge within 1 month the fridge started to heat up instead of cooling. The shop where we bought explained it is most probably the compressor gone. It took 1 week for the compressor guys to come and fix it. Similarly, first year itself 3 times 3 compressors were changed… Unbelievable !!
The second year it was altogether a different thing. Day by day the cooling was reducing, at present we cannot even keep a pack of milk overnight without it turning curdled following morning. Past three months, the fridge is used only for keeping mild cool water. Last week I called up Videocon cc. And a technician came. He did a few minutes checkup and said the reason not cooling is gas is over. Mostly the warranty for fridge parts is one year, after warranty everything is chargable. Gas cost Rs.1800, and max. warranty for gas is around 3 months. So I have brought in our local technician next day, and he inspected thoroughly and shown us the problem is gas line blocked, not that the gas is over. Further it seems that it is not a problem which can be rectified. Even if we put in gas, after 5-6 months again the problem will recur. So he is asking what is the point? According to him Videocon is a failure model, better go for LG or Samsung.
We have used a number of fridges in India, and abroad as well. Some fridges we have used for 15-20 years without a single problem. But we never encountered the problems we are facing with Videocon fridge. When I read some of the prior complaints by other Videocon consumers, I understand the symptoms of my fridge is common for their fridges as well. Clearly there is a manufacturing technical defect for frequent breakdown.
So the question I have is what is the use of this fridge, and what is the solution, and how much should we go on investing for the fridge to keep it going, is it worth, or should we dispose of it altogether and buy a new fridge of a reputed brand.. We had a high opinion of Videocon, which is going down when it is giving frustration and starting to hit our pocket now. I mean it just looks like all the parts are of poor quality and put in the fridge till the warranty period of 1 year, after which it is the customers headache to pay and replace the parts. So I hope you will look into this matter and give your solution what to do. My contact no. 044-42125551.

31st Aug, 2011 by Anil KUmar Shukla [send email]

I am Anil Kumar Shukla from Patiala(punjab). On 1/5/2005 we purchased a videocon double door fridge from Utility Electronics SCO - 40,41 , New budha Dal Shopping Complex , NEar Modi College , Lower Mall , PATIALA - 147001 . This fridge has given nothing but trouble from inception, and still continuing to be a menance. As soon as we brought the fridge within 1 year the fridge started to heat up instead of cooling. The shop where we bought explained it is most probably the compressor gone. It took 1 week for the compressor guys to fix it. Similarly, betwwen these year of purchase itself 4 times 4 compressors were changed… Unbelievable !!
Day by day the cooling was reducing, at present we cannot even keep a pack of milk overnight without it turning curdled following morning. Last week I called up Videocon cc. And a technician not came to our home and he talk with us in abusive way . According to the peoples lives in our colony Videocon is a failure model, better go for LG or Samsung.
and many time we send our fridge to yor customer care who is sanjeev malhotra in patiala and he also talk with us in abusive way . His service is so bad , he puts lot of scratches on our fridge while repairing it and it looks in very bad condition .
We have used a number of fridges in India,
Some fridges we have used for 15-20 years without a single problem. But we never encountered the problems we are facing with Videocon fridge. When I read some of the prior complaints by other Videocon consumers, I understand the symptoms of my fridge is common for their fridges as well. Clearly there is a manufacturing technical defect for frequent breakdown.So the question I have is what is the use of this fridge, and what is the solution, and how much should we go on investing for the fridge to keep it going, is it worth, or should we dispose of it altogether and buy a new fridge of a reputed brand.. We had a high opinion of Videocon, which is going down when it is giving frustration and starting to hit our pocket now. I mean it just looks like all the parts are of poor quality and put in the fridge till the warranty period of 1 year, after which it is the customers headache to pay and replace the parts. So I hope you will look into this matter and give your solution what to do. my contact no, is +918427682504

21st Oct, 2011 by J S Deol [send email]
I am harassed alot. These Videcon products are at bottom of quality and when you call their servive centre they abuse you in worst kind. It is my request you to all guys never buy a videocon/kelvinator product.

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